Delivery & Return Policy

Printing products are generally made to the customer's selected specification, quantity and approved artwork. Delivery timing depends on product, quantity, finishing, production workload and destination.

Delivery

After order confirmation and, where applicable, proof approval and payment, production is scheduled. SunGraphics will communicate the expected dispatch or delivery timeline for the order. Delays can occur because of artwork corrections, material availability, production conditions or courier issues.

Artwork approval

Customers are responsible for checking spelling, phone numbers, addresses, colours, sizes and other supplied details before approval. Production may follow the approved artwork.

Returns and reprints

Because many printed items are personalised or produced to order, they are normally non-returnable for change-of-mind reasons. If an item arrives damaged, materially defective or differs from the approved order because of a production error, contact SunGraphics promptly with order details and photographs so the issue can be reviewed.

Refunds

Where a refund is approved, the amount and method will depend on the order status, payment method and applicable service conditions.